Accessibility at Bailiffgate Hotel

At Bailiffgate Hotel, we believe everyone should be able to enjoy a comfortable, welcoming and relaxing stay.

Our team is committed to making the hotel as accessible and inclusive as possible. We are proud to be a hidden-disability-friendly hotel, and our staff receive disability awareness training to help ensure every guest feels welcomed, respected and supported.

If you have any questions before your stay, or if there is anything we can do to make your visit more comfortable, please contact us on 01665 661 500 before you arrive. We’re always happy to help.

Getting around the hotel

Most areas of the hotel are accessible via step-free routes, ramps or lifts, including:

• Reception
• Motte & Bailey Restaurant
• Commissioner’s Bar
• Guest bedrooms

The main entrance has four steps. Portable ramps are available to provide step-free access, and a platform lift serves Motte & Bailey Restaurant from the accessible car park.

Please note that our Georgian Superior Rooms, Georgian Suites and one- and two-bedroom apartments are not accessible by lift. If you have mobility requirements, our team will be pleased to recommend the most suitable accommodation when you book.

Accessible bedrooms

Our accessible bedrooms have been designed to make your stay as comfortable as possible and include:

• Wheel-in wet rooms with level-entry showers
• Adapted bed heights
• Grab rails and support rails
• Lever-handled taps
• Emergency assistance systems
• Vibrating pillows available on request

Bedroom and bathroom doorways are 846mm wide, with a minimum turning circle of 1500mm. Floor plans are available on request if these would be helpful when planning your visit.

Hidden disabilities and sensory support

We are committed to supporting guests with visible and non-visible disabilities.

Facilities include:

• Hearing loops
• Visual and vibrating fire alarm systems in adapted rooms
• Subtitled information screens
• Large-print menus
• Clear signage and colour contrast throughout the hotel
• Staff assistance for guests with visual impairments
• A designated quiet space for guests who may need time away from busy environments

We continue to review and improve our facilities to ensure they meet the needs of as many guests as possible.

Assistance dogs

Assistance dogs, including guide dogs, are warmly welcomed throughout the hotel. If possible, please let us know before your arrival so we can make any necessary arrangements.

Here to help

Our reception team is available 24 hours a day.

If you have any accessibility requirements, dietary needs or questions before your stay, please get in touch before you book. The more we know, the better we can tailor your visit and ensure you have the most enjoyable experience possible.

Assistance dogs, including guide dogs, are most welcome at Bailiffgate Hotel. We kindly ask that you contact us ahead of your visit so we can make appropriate arrangements and ensure they receive a warm welcome too.